
Alberto Alfarez
Doesn't allow you to register the app. Every single time behaves as if it is the first time. You go to your tickets and it is empty. You go to past journeys and it is empty. To know anything about your ticket you need the booking number. There is no point in having the app. You go directly to the website and find everything easier and quicker. I am giving 1 point, which is 1 point too much.
8 people found this review helpful

kenorb
I don't know what happened with this app, but it's useless now. You can't login, no login option at all, and when trying to load ticket by number and email it says invalid. And why it's called Coach, if it's just one company National Express, nobody knows, it's just make your life more difficult to find it. Please fix the app, it's not possible to login to see all your tickets.
4 people found this review helpful

Peter Wood
A mistake was made while booking. I was directed to a live chat button that didn't exist, I was advised to email when an email address was not provided and a link to call did not offer a phone number. The booking couldn't be amended online because the system could not deal with a journy with two legs. I believe that any sort of amendment process is purposely difficult, so national express can keep the money for the original purchase and then make extra from the changed journy.