
Mike O'Sullivan
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Took ages to connect. Just bought 7000 series and was quite keen to use the app. Tried for 45 minutes to get it connected with no success. Reset the shaver, restarted my phone, tried everything I could see in various 3rd party videos (that such videos exist at all should tell you all you need to know about this). Then another hour on, I tried again and it connected straight away. It baffles me how something as commonplace as bluetooth pairing can be so flawed.
9 people found this review helpful
Philips Consumer Lifestyle B.V.
September 25, 2024
Hi Mike, it's unfortunate to hear that it took you longer than expected to pair your shaver to the app. We're glad to hear, however, that you managed and we hope that you'll enjoy using the app. Should you face this issue again, please feel free to contact us on Facebook (@Philips) or X (@PhilipsCare). We'll do our best to help!

Daniel Turner
The app goes through a long series of intro/demo pages every single time you open it, then gets stuck trying to sync account data, then if it gets that far fails to connect to the shaver. Please go back to having a simple app - why would anyone want an account for a shaving app! Just keep it simple and make it work with the shaver, nothing more is needed!!
23 people found this review helpful
Philips Consumer Lifestyle B.V.
January 24, 2022
Hi Daniel. We're sorry to hear that our app did not meet your expectations. Your feedback is very valuable, and we will definitely pass it on to our product team. Feel free to reach out to us via Facebook, Twitter or http://to.philips/61781KGeXR. We'd be more than happy to take a closer look at this issue for you!

Peter Ross
The shaver is fine but the app (v7.8.0) doesn't connect. It did connect for the first couple of weeks, then it wouldn't and it's now three months later, without success. I have tried resetting the shaver, reinstalling the app and then resetting the shaver, and so on. Location services/permissions are on, and my phone's settings says the shaver and phone are paired -- but the app claims they aren't. The phone pairs happily with all my other bluetooth devices.
19 people found this review helpful
Philips Consumer Lifestyle B.V.
October 24, 2022
Thanks for writing a review about the GroomTribe app, Peter. We're sorry to hear that you're not able to use your shaver at the fullest at the moment due to a connection issue. We'd be happy to see how we can get this resolved. Could you please contact us via Facebook, Twitter or one of the channels on Philips.com/contact? Many thanks!