
Grace SdS
Haven't been able to use it yet as there are huge gaps on the map where there are no cars available. There needs to be more automatic cars in London (and cars in general!). The one closest to me is over 2 miles/half an hour walk away and is constantly booked for weeks at a time. This means the app is completely useless to me if I can't actually book a car to use! Unfortunately it doesn't allow you to view the map unless you already have a membership. Add more cars in East London please!
7 people found this review helpful

Richard Moyse Fenning
Not so much the app as the organisation behind it. The availability isn't updated as often for the app as for the agents, so you can spend ages selecting cars that show as available just to get a 'cannot create reservation message' when you try to make the booking. The agents in the call centre can see what is and isn't available though, so it's frustrating that app users can't. Also, the discount for normal Enterprise car hire is tiny and only applies to a few very expensive cars.
12 people found this review helpful

Bethany C
I was charged a late fee despite modifying the booking (to add half an hour) on the app. When querying the charge, I've been told this did not go through and that you recommend modifying the booking over the phone. If this is the case, it should be clearly signposted on the app, or should not be an option on the app. However I have now been charged £50 for a 1.5 hour drive - despite modifying my booking on the app (and never got any notification that it hadn't gone through).
15 people found this review helpful