Hotels.com: Book Hotels & More
4.7star
906K reviews
50M+
Downloads
PEGI 3
info
About this app
Find and book your perfect somewhere with the Hotels.com app.
GET REWARDED THROUGH OUR APP
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of instant benefits and perks.
- Earn OneKeyCash™*** and use this whenever you want and instantly save on your next trip.
- One Key Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties.
FIND THE HOTEL THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last minute weekend getaway, long holiday, business trip, or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Compare hotel prices, ratings and amenities side-by-side using our comparison tool.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday rentals, resorts and more, and share these with friends and family.
- See the hotel or holiday rental location on a map and read verified guest reviews.
FAST, EASY, & SECURE BOOKING ON OUR APP
- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last minute hotel booking.
OUR APP IS YOUR PERFECT TRAVEL COMPANION
- Save your confirmation and access your hotel or holiday rental booking details anytime – even offline.
- Easily manage your hotel or holiday rental booking on the go.
- Contact us or the hotel or holiday rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.
***OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
The Hotels.com app uses information for analytics, personalisation, and advertising. By downloading our hotel app, you agree to our privacy and cookies policies https://uk.hotels.com/customer_care/privacy.html.
GET REWARDED THROUGH OUR APP
- Access Member Prices* of 10% or more on over 100,000 hotels worldwide.
- Join One Key™, our travel program that unlocks a world of instant benefits and perks.
- Earn OneKeyCash™*** and use this whenever you want and instantly save on your next trip.
- One Key Silver, Gold and Platinum members can enjoy extra perks at select VIP Access properties.
FIND THE HOTEL THAT’S JUST RIGHT FOR YOU
- Choose from over 500,000 properties worldwide.
- Whether you’re planning a short hotel stay, last minute weekend getaway, long holiday, business trip, or anything in between, we have a property for every kind of travel.
- Enjoy the flexibility of free cancellation on most hotels**.
- Compare hotel prices, ratings and amenities side-by-side using our comparison tool.
- Use Trip Planner to organise your travel plans in one place. Save your favourite hotels, holiday rentals, resorts and more, and share these with friends and family.
- See the hotel or holiday rental location on a map and read verified guest reviews.
FAST, EASY, & SECURE BOOKING ON OUR APP
- It only takes a few taps to book your hotel.
- Pay now or later on most hotels.
- Save your payment details to book future trips even faster.
- Last minute hotel booking.
OUR APP IS YOUR PERFECT TRAVEL COMPANION
- Save your confirmation and access your hotel or holiday rental booking details anytime – even offline.
- Easily manage your hotel or holiday rental booking on the go.
- Contact us or the hotel or holiday rental owner directly from the app.
- Opt-in for push notifications and we’ll send you updates about your hotel stay.
*Member Prices are available on select hotels to logged in members and app users. The discount will be applied to the price of selected hotels (excluding applicable taxes and other fees). Subject to terms and conditions, see site for details.
**Free cancellation on most hotels. Some hotels require you to cancel at least 24-48 hours before check-in. See property pages on our app for details.
***OneKeyCash™ is not redeemable for cash and can only be used on Expedia, Hotels.com and Vrbo.
The Hotels.com app uses information for analytics, personalisation, and advertising. By downloading our hotel app, you agree to our privacy and cookies policies https://uk.hotels.com/customer_care/privacy.html.
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
Ratings and reviews
4.7
880K reviews
Lise Hartwick
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10 August 2025
In dropping my rating by another star. This app and company just keep getting worse and worse. I need to contact our upcoming hotel, but the feature to contact the hotel through the app hasn't been working for the last week. There also seems to be no way to get help from a human anymore, there is just an AI bot that can't do anything beyond cancel a booking. I'm in an awful hotel, so bad that I've had to leave in the middle of night, and I can't get any assistance with a refund.
49 people found this review helpful
Hotels.com LP
10 August 2025
Hi, we’re so sorry you’ve had this frustrating experience. We would like to understand more and see if there’s anything we can do, but unfortunately, we can’t direct message on this platform. Can you reach out to our direct support channels at service.hotels.com, so we can investigate for you?
Simon C
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8 September 2024
"One Key" Cashback rate terrible compared to old system. I used to get 1 free night based on the average price of the last 10 nights, which was the equivalent to 10%. The new "one key" rate is around 1 or 2%. Absolutely ridiculous. Been a Gold customer for years. Absolutely no reason to stay anymore. Booking dot com have a better selection of hotels at a better price.
37 people found this review helpful
Hotels.com LP
8 September 2024
Hi there, we understand you’re frustrated with the new One Key program and want to share some of the new benefits. You’ll be able to earn and use rewards on eligible bookings across Expedia, Hotels.com, and Vrbo. You’ll also be able to use your OneKeyCash as soon as it’s in your account. You can learn more on our website hotels.com/one-key
Anya Magee
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4 November 2022
App is very glitchy. After applying a reward night during booking, this was then taken off after booking and we ended up having to pay for the whole price. Their fully refundable deals are also not free, and generally priced at an extra £100, so flexibility comes at a high price. Since the app was upgraded, every booking I've made has been riddled with issues. It is no longer a reliable app. Only extra star is because of the membership rewards.
20 people found this review helpful
Hotels.com LP
4 November 2022
Hello, thank you for letting us know. We’re so sorry you’re experiencing issues with the latest update. Our tech team is working hard to improve the new experience – please keep an eye out for upcoming improvements and features.
What's new
We continue to update our app to help you find your perfect somewhere.
App support
About the developer
Expedia Group, Inc.
1111 Expedia Group Way W
Seattle, WA 98119
United States
+1 206-481-0560
